Staff Development Programme Conducted on Service Orientation and Professional Excellence
July 13, 2015
13th July to 16th July, 2015 were important dates for the staff members of ITS, Mohan Nagar, Ghaziabad as the institute had organized an interesting and very special Staff Development Programme. The theme of SDP was ‘Service Orientation and Professional Excellence’. The resource persons for the SDP were Dr. Charu Chaudhary and Prof. Gopal Krishna Dwivedi.
The SDP was jointly inaugurated by Dr. Sapna Rakesh, Director-Management and Dr. Sunil Kumar Pandey, Director-IT. In her welcome address Dr. Sapna Rakesh pointed out the importance of the theme of SDP. She said that an SDP on Service Orientation will be effective and fruitful only when we have an internal urge to serve people. She further discussed various dimensions of professional excellence and wished the participants a great learning and fun.
Dr. Sunil Pandey, in his short address, highlighted the importance of attitude for learning. He said that no one can teach or train anyone unless one has the desired attitude for learning new things. He added that everyone is already doing one’s job pretty well but the SDP has been organized to make their services even better and more systematic.
Soon after the inaugural addresses, the high energy SDP began. Dr. Charu took sessions on Service Orientation while Prof. Gopal elaborated the nuances of Professional Excellence. A variety of tools were used for the effective training and sharing the various aspects of the theme. Staff-members showed unprecedented interest in the tasks like chart preparations, role plays, sharing feedback as customer and as an official. Videos on Japanese Culture, innovative customer care and infections of anger and happiness not only attracted the participants but also generated a lot of learning out of discussions after the videos.
At the end of the SDP, the staff members shared their experiences and takeaways. Mr. Mohit Kapoor concluded that ‘I have found the SDP extremely useful. I have also learnt that we should keep a check on our anger and frustrations and try to forward only affection and care. He cited a couplet ‘tum khoob fenk lo patthar mere oopar; mai to paani hu, aata rahunga oopar, oopar aur oopar’ and added that a good customer care executive should never lose temper even if the customers do.
Finally the SDP, packed with fun, learning and games concluded with the valedictory session in which Dr. Sunil Pandey, Director-IT, congratulated the staff members for their successful participation. He also gave away the certificates to all. The Valedictory Session was successfully anchored by Mr. Raj Singh, Assistant Registrar who also presented the formal Vote of Thanks to all.