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Staff Development Programme Conducted on Service Orientation and Professional Excellence

  • Feb
    18
    Staff Development Programme Conducted on Service Orientation and Professional Excellence
    February 18, 2016

    Full Desscription
    16th and 18th February, 2016 were very special dates for the staff members of ITS Centre for Dental Studies and Research, Ghaziabad as the college had organized an interesting Staff Development Programme for them. The theme of SDP was ‘Service Orientation and Professional Excellence’. The resource persons for the SDP were Dr. Charu Chaudhary and Dr. Gopal Krishna Dwivedi. The SDP was inaugurated by Dr. Devicharan Shetty, the Principal, who in his inaugural address pointed out the importance of the theme of SDP and asked the participants to remain interactive throughout all sessions of SDP. He said that an SDP on Service Orientation will be effective and fruitful only when we have an internal urge to serve people. He wished the participants a great learning and fun. Soon after the inaugural addresses, the high energy SDP began. Dr. Charu took sessions on Service Orientation while Dr. Gopal elaborated the nuances of Professional Excellence. A variety of tools were used for the effective training and sharing the various aspects of the theme. Staff-members showed unprecedented interest in the tasks like chart preparations, role plays, sharing feedback as customer and as an official. Videos on Japanese Culture, innovative customer care and infections of anger and happiness not only attracted the participants but also generated a lot of learning out of discussions after the videos. At the end of the SDP, the staff members shared their experiences and takeaways. Finally the SDP, packed with fun, learning and games concluded with the valedictory session.